55mwb Privacy Policy — How We Protect Your Personal Data on the 55mwb Platform

1.1 This Privacy Policy ("Policy") is published by 55mwb ("the Company," "we," "us," or "our") and applies to all personal data collected through the 55mwb website (https://55mwb.net), mobile web platform, customer support channels, and any other services operated under the 55mwb brand (collectively, the "Platform").

1.2 55mwb is committed to protecting the privacy and personal data of all Filipino players and website visitors. We process personal data strictly in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission of the Philippines ("NPC").

1.3 This Policy should be read in conjunction with the 55mwb Terms & Conditions and Responsible Gaming Policy. Where there is any conflict between this Policy and those documents in relation to data privacy matters, this Policy shall prevail.

1.4 We may update this Policy from time to time. The current version is always published on this page with the effective date indicated in the page header.

2.1 For the purposes of the Philippine Data Privacy Act of 2012, 55mwb acts as the Personal Information Controller ("PIC") in respect of personal data collected through the Platform. As PIC, 55mwb determines the purposes and means of processing your personal data.

2.2 55mwb is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operates in compliance with all applicable PAGCOR data handling requirements imposed on licensed online gaming operators.

2.3 Our designated Data Protection Officer ("DPO") can be contacted at the details provided in Section 15 of this Policy.

3.1 Registration Data. When you create a 55mwb account, we collect: your mobile phone number, chosen username, encrypted password, date of birth (to verify 21+ eligibility), and your declared region of residence within the Philippines.

3.2 Identity Verification Data. To comply with PAGCOR Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations, 55mwb may request: a government-issued Philippine identification document (PhilSys ID, Passport, Driver's Licence, UMID, or SSS ID), a selfie photograph for identity confirmation, and proof of address documentation.

3.3 Financial Data. We collect details of deposits, withdrawals, and transaction history on your 55mwb account. Payment method identifiers (such as the last four digits of a registered GCash number or masked bank account numbers) are retained for transaction verification. Full payment credentials are never stored by 55mwb directly — they are processed by our certified payment service providers.

3.4 Gaming Activity Data. We maintain records of your gaming activity on the 55mwb platform, including game sessions, bet amounts, win/loss outcomes, promotional participation, and bonus usage. This data is required for regulatory reporting to PAGCOR and for responsible gaming monitoring purposes.

3.5 Communications Data. If you contact 55mwb customer support via live chat, we retain records of those interactions. These records are used for quality assurance, training, and dispute resolution.

3.6 Technical Data. We automatically collect certain technical information when you access the Platform, including your IP address, device type and operating system, browser type and version, session timestamps, and the pages or game sections you visit. See Section 9 for details on cookies and tracking.

4.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a 55mwb promotion.

4.2 Automatically — through cookies, server logs, and analytics tools when you browse or use the 55mwb Platform.

4.3 From payment service providers — confirmation data from GCash, Maya, BPI, BDO, Metrobank, and other payment partners when you initiate a financial transaction on 55mwb.

4.4 From regulatory and compliance partners — identity and fraud screening data from PAGCOR-approved AML/KYC service providers used to verify your eligibility to play.

5.1 55mwb processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfil the 55mwb Terms & Conditions and deliver our gaming services to you;
• Legal obligation — processing required to comply with PAGCOR regulations, AML obligations, tax reporting requirements, and NPC directives;
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights;
• Consent — processing for marketing communications and optional analytics features, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1 55mwb uses your personal data solely for the following purposes:

• Creating and managing your 55mwb account;
• Verifying your identity and age eligibility (21+ requirement under PAGCOR rules);
• Processing deposits, withdrawals, and financial transactions in Philippine Peso;
• Operating and delivering casino, sports betting, bingo, and fishing game services;
• Calculating and applying bonuses, promotions, and loyalty rewards;
• Complying with PAGCOR reporting obligations, AML/KYC requirements, and Philippine tax regulations;
• Monitoring for responsible gaming indicators and applying self-exclusion or deposit limit tools where requested or required;
• Detecting and preventing fraud, account abuse, and prohibited conduct;
• Providing customer support and resolving disputes;
• Sending transactional notifications (deposit confirmations, withdrawal status, login alerts) to your registered mobile number;
• Sending promotional communications where you have consented to receive them.

7.1 55mwb does not sell, rent, or commercially transfer your personal data to third-party advertisers or data brokers under any circumstances.

7.2 We may share your personal data with the following categories of recipients on a strictly need-to-know basis:

• PAGCOR and Philippine regulatory authorities — as required by our gaming licence conditions and applicable law;
• Payment service providers — GCash, Maya, BPI, BDO, Metrobank, and other PAGCOR-approved payment partners, solely for transaction processing;
• Game software providers — JILI and other licensed game developers, for game session data required to resolve disputes or technical issues;
• AML/KYC verification services — PAGCOR-approved identity and fraud screening providers;
• IT infrastructure providers — cloud hosting and security service providers operating under data processing agreements with 55mwb;
• Law enforcement and courts — where required by a valid Philippine court order, warrant, or government directive.

7.3 All third-party service providers engaged by 55mwb are bound by contractual data processing obligations consistent with the requirements of RA 10173 and its IRR.

8.1 55mwb retains personal data for the period necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account data and KYC records: Minimum five (5) years from the date of account closure, as required under PAGCOR AML rules and the Anti-Money Laundering Act of 2001 (RA 9160, as amended);
• Gaming transaction records: Minimum five (5) years from the date of each transaction;
• Customer support communications: Two (2) years from the date of the interaction;
• Technical log data: Ninety (90) days, unless a longer period is required for an ongoing investigation or legal proceeding.

8.2 Upon expiry of applicable retention periods, 55mwb will securely delete or anonymise your personal data in accordance with NPC-approved data disposal procedures.

9.1 55mwb uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for Platform login, session management, and security functions. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Remember your preferences such as language settings and game lobby view;
• Analytics cookies: Collect anonymised data on how players navigate the 55mwb Platform to help us identify and fix usability issues. No personally identifiable information is included in analytics reports;
• Security cookies: Used to detect and prevent fraudulent login attempts and bot activity on the 55mwb login page.

9.2 You may manage non-essential cookie preferences via your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your 55mwb account. 55mwb does not use third-party advertising tracking cookies or cross-site tracking pixels.

10.1 55mwb implements a layered technical and organisational security framework to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure:

• TLS 1.3 / SSL-256 encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Tokenisation of payment credentials — no raw financial account numbers are stored in 55mwb systems;
• Role-based access controls limiting employee access to personal data to those with a verified operational need;
• Two-factor authentication (2FA) required for all 55mwb employee access to production systems;
• Regular security audits and penetration testing by qualified third-party cybersecurity firms;
• Automated intrusion detection and real-time alerting systems.

10.2 Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. 55mwb will notify you promptly in the event of a data breach that materially affects your personal information, in accordance with NPC breach notification requirements.

11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 55mwb:

• Right to be Informed — the right to know that 55mwb is collecting your data, what data is collected, why it is processed, and with whom it may be shared;
• Right to Access — the right to request a copy of the personal data 55mwb holds about you;
• Right to Correction — the right to request correction of inaccurate or incomplete personal data on your 55mwb account;
• Right to Erasure — the right to request deletion of your personal data where there is no longer a legal or contractual basis for its retention, subject to applicable minimum retention periods under PAGCOR regulations;
• Right to Object — the right to object to specific processing activities, including direct marketing communications;
• Right to Data Portability — the right to receive a machine-readable copy of your personal data for transfer to another service provider;
• Right to File a Complaint — the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

11.2 To exercise any of these rights, contact the 55mwb Data Protection Officer at the details in Section 15. We will respond to all verifiable data rights requests within thirty (30) days of receipt, consistent with NPC guidelines.

12.1 The 55mwb Platform is strictly intended for individuals aged 21 years and above. 55mwb does not knowingly collect personal data from individuals under the age of 21. Registration requires explicit confirmation of age eligibility, and 55mwb reserves the right to conduct age verification checks at any time.

12.2 If 55mwb becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately terminate the relevant account, delete all associated personal data, and return any deposits made, in compliance with PAGCOR underage gaming regulations.

12.3 If you are a parent or guardian and have reason to believe a minor has registered on 55mwb, please contact our support team immediately at the contact details in Section 15.

13.1 The 55mwb Platform integrates with third-party services including payment providers (GCash, Maya, BDO, BPI, Metrobank) and game software providers (JILI and other licensed developers). When you interact with these integrated services, the respective provider's own privacy policy governs the handling of any data collected directly by that provider.

13.2 55mwb is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of payment providers and game developers whose services you use through the 55mwb Platform.

14.1 55mwb reserves the right to update, modify, or replace this Privacy Policy at any time. All changes will be published on this page with a revised effective date. Material changes will be communicated to registered players via in-platform notification or SMS to their registered mobile number.

14.2 Continued use of the 55mwb Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any changes, you may request account closure by contacting our support team.

14.3 This Privacy Policy was last reviewed and updated in June 2026.

15.1 For all privacy-related enquiries, data rights requests, or to contact our Data Protection Officer, please use the following:

• Email: [email protected] — Subject line: "Data Privacy Request"
• Live Chat: Available 24/7 via the in-platform support widget when logged into your 55mwb account
• Responsible Gaming & Self-Exclusion: 55mwb Responsible Gaming Page

15.2 If you are not satisfied with our response to a data privacy request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on filing a complaint is available on the NPC's official website.